Frequently Asked Questions

Sizing & Fit

How do I find my size?

We recommend using our size guide to find your best fit. Lingerie and fitted apparel sizing can vary by style, so please check the measurements listed on each product page. When in doubt, size up for comfort.

Do your sizes run true to size?

Most of our styles run true to size. However, each product page includes specific sizing notes and a size chart — we recommend reviewing these before ordering.

What if my item doesn't fit?

If your item doesn't fit, you may be eligible for an exchange. Please review our Returns & Exchanges policy below, and contact us within 14 days of receiving your order.

Shipping & Delivery

How long will my order take to arrive?

Delivery times vary depending on your location and the item ordered. Most orders arrive within 7–30 business days. You'll receive a tracking number by email once your order has shipped so you can follow its progress.

Do you ship internationally?

Yes! We ship to many countries. Shipping costs and delivery times will vary by destination and are calculated at checkout.

How much does shipping cost?

Shipping costs depend on your location and order size. You can view the exact shipping cost for your order at checkout before completing your purchase. Visit our Shipping Cost Price List for more details.

Can I track my order?

Yes! Once your order ships, you'll receive a confirmation email with a tracking number. Use it to track your package directly through the carrier's website.

Why is my order taking longer than expected?

Occasionally, orders may experience delays due to customs processing, high demand periods, or carrier delays. If your order is significantly overdue, please contact us and we'll look into it for you.

Returns & Exchanges

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. For hygiene reasons, certain intimate items may not be eligible for return. Please contact us before sending anything back.

How do I start a return or exchange?

To initiate a return or exchange, please contact our support team with your order number and reason for return. We'll guide you through the process.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.

Payment & Security

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment options available at checkout. All transactions are processed securely.

Is my payment information safe?

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your payment information secure. We never store your full card details.

Will I be charged customs or import duties?

Depending on your country, your order may be subject to customs fees or import duties upon arrival. These charges are set by your local government and are the responsibility of the customer.

Product Care

How should I care for my lingerie?

To keep your lingerie looking its best, we recommend hand washing in cold water with a gentle detergent. Avoid wringing or twisting the fabric. Lay flat to dry and keep away from direct heat or sunlight.

Can I machine wash my items?

Some items may be machine washable on a delicate cycle inside a mesh laundry bag. Always check the care label on your specific item for guidance.

How do I store my lingerie?

Store bras flat or hanging to maintain their shape. Fold delicate pieces gently and avoid stacking heavy items on top of them.

Still Have Questions?

We're here to help! Reach out to our team and we'll get back to you as soon as possible.